Kontak IB InstaForex Indonesia - Hubungi Kami 24/7

Last Updated: January 2025 | Response Time: <15 menit (jam kerja)

Hubungi kami dengan pertanyaan apa pun. Tim support profesional kami siap membantu Anda 24/7.

📋 Daftar Isi

1. Hubungi Kami Langsung
2. Form Kontak Online
3. Jam Operasional
4. Kantor Fisik
5. Media Sosial
6. FAQ Kontak
7. Panduan Response Time

📞 Hubungi Kami Langsung

💬 WhatsApp (Fastest Response)

+62-XXX-XXXX-XXXX

Klik tombol di atas atau scan QR code:

[QR Code akan ditambahkan]

Keuntungan:
✓ Respons <5 menit (jam kerja)
✓ Chat langsung dengan support team
✓ Share screenshot/dokumen mudah
✓ Available 24/7 untuk emergency

Hubungi untuk:

• Pertanyaan pendaftaran
• Problem teknis platform
• Tracking rebate
• Withdrawal assistance
• General inquiry

📱 Telegram (Channel & Group)

Official Signals Channel:

• @signals_trading_id
• Daily forex signals & market analysis
• 5,000+ members aktif

Community Discussion Group:

• @community_trader_id
• Join untuk diskusi strategi
• Network dengan trader lain
• Ask question dalam grup

📧 Email (Formal Inquiry)

[email protected]

Response Time: 1-2 jam (jam kerja)

Gunakan untuk:

• Formal complaints atau escalation
• Document-heavy requests
• Partnership inquiries
• Testimonial submissions
• Media inquiries

Email Template (opsional):

Subject: [Your Question Type]
    - Example: "Question About Registration"
    - Example: "Withdrawal Problem"
    - Example: "Partnership Inquiry"

Dear IB Team,

[Your message here]

Name: [Full Name]
WhatsApp: [Number]
Account: [Email/ID jika ada]

Thank you,
[Your Name]

📞 Phone Call (Urgent Matters Only)

Available Hours: Mon-Fri 08:00-17:00 WIB

[+62-XXX-XXXX-XXXX]

Gunakan untuk:

• Emergency withdrawal issues
• Urgent account problems
• Direct escalation
• Komplain serius

Note: Phone call bisa delayed jika support team sedang sibuk. WhatsApp atau email lebih prefer.

📝 Form Kontak Online

Quick Contact Form

NAMA LENGKAP: ___________________

EMAIL: ___________________

NOMOR WHATSAPP: ___________________

TIPE PERTANYAAN:
[ ] Pendaftaran
[ ] Deposit
[ ] Withdrawal
[ ] Platform/Trading
[ ] Bonus
[ ] IB Program
[ ] Lainnya: ________

PESAN/PERTANYAAN:
_________________________________
_________________________________
_________________________________

LAMPIRAN (opsional):
[ ] Screenshot
[ ] Dokumen
[ ] Bukti transaksi

🕐 Jam Operasional & Response Time

Response Time Guarantee

Jam Kerja Detail

Monday - Friday (Weekdays)

• Support Team: 08:00 - 18:00 WIB
• Limited Support: 18:00 - 23:00 WIB
• Emergency Only: 23:00 - 08:00 WIB

Saturday (Sabtu)

• Support Team: 08:00 - 13:00 WIB
• Emergency WhatsApp: 13:00 - 23:00 WIB
• Closed: 23:00 - 08:00 WIB

Sunday & Public Holiday

• Emergency Only (WhatsApp)
• No scheduled support
• Response: 2-4 jam

🏢 Kantor Fisik

Kantor Pusat Jakarta

PT [Company Name] Indonesia
IB InstaForex
Jl. [Street Name] No. [Number]
Jakarta Selatan 12345
Indonesia

Lantai: 5, Suite 512
Phone: +62-XXX-XXXX-XXXX

Jam Kunjungan: Mon-Fri 09:00 - 17:00 WIB
Parkir: Available (gratis untuk klien)

Fasilitas:

• Meeting room untuk konsultasi pribadi
• Coffee & tea gratis
• WiFi berkecepatan tinggi
• Comfortable waiting area

Cara Datang:

• Dari Bandara: 45 menit (Taksi/Grab)
• Dari Stasiun Pusat: 20 menit (MRT)
• Parking Rate: Free untuk visitor

Booking Appointment:
Hubungi WhatsApp atau email untuk jadwalkan kunjungan.

Kantor Cabang (Coming Soon 2025)

Surabaya Branch

• Target Opening: Q2 2025
• Focus: East Java region support

Bandung Branch

• Target Opening: Q3 2025
• Focus: West Java region support

Stay tuned untuk informasi detail!

📱 Follow Kami di Media Sosial

Instagram

@ib_instaforex_id

Content:

• Daily trading tips & analysis
• Klien success stories
• Educational carousel posts
• Behind-the-scenes team content
• Weekly challenges & contests

Follow untuk:

• Daily market insights
• Network dengan trader lain
• Participate dalam contests

Facebook

IB InstaForex Indonesia

Content:

• Detailed market analysis
• Event announcements
• Community discussions
• Shared resources & ebooks

Join Group untuk:

• Active discussions
• Share experiences
• Ask questions
• Help newbies

TikTok

@trading_tutorials_id

Content:

• 60-second trading tips
• Platform tutorials
• Success stories
• Trading psychology tips

YouTube (Planning Launch)

Coming Soon: Full webinar recordings & tutorials

💬 FAQ - Pertanyaan Seputar Kontak

Q1: Berapa lama balasan dari support?

A: Tergantung waktu dan channel:

• WhatsApp jam kerja: <5 menit
• Email jam kerja: 1-2 jam
• Weekend/malam: 1-4 jam
• Emergency: selalu ada standby

Respons paling cepat via WhatsApp!

Q2: Apakah ada biaya untuk bertanya?

A: Tidak ada sama sekali! Support gratis untuk semua klien dan prospek.

Q3: Apa terbaik untuk pertanyaan urgent?

A: WhatsApp > Telegram > Phone > Email

WhatsApp paling cepat dan reliable.

Q4: Apakah bisa call/video call?

A: Untuk technical support kompleks, kami bisa arrange video call.

Hubungi WhatsApp untuk request video call.

Q5: Bagaimana privacy/confidentiality?

A: Semua komunikasi dijaga private & confidential.

• Encrypted WhatsApp/email
• Data tidak dibagikan pihak 3
• Compliance dengan privacy regulations

Q6: Apakah ada support bahasa inggris?

A: Ya, tim support kami bilingual (Indonesian & English).

Bisa request bahasa Inggris di WhatsApp.

Q7: Apa best time untuk contact?

A: Best: Mon-Fri 10:00-16:00 WIB

• Support team full staff
• Response tercepat
• Semua department available

Q8: Bagaimana untuk escalation komplain?

A: Process:

1. Contact support via WhatsApp
2. Explain issue dengan detail
3. Support akan forward ke supervisor
4. Management review dalam 24 jam
5. Resolusi dalam 3-5 hari kerja

📬 Panduan untuk Response Cepat

Tips Agar Support Cepat Balas

DO:
✅ Clear subject/title ("Help with Deposit")
✅ Provide account details (email/ID)
✅ Explain problem specifically
✅ Attach screenshot/screenshot jika relevant
✅ Be polite & professional

DON'T:
❌ Vague messages ("Ada masalah")
❌ Multiple messages in quick succession
❌ Demand immediate response (outside jam kerja)
❌ Angry/aggressive tone
❌ Ask for personal financial advice

Contoh Pesan Bagus vs Buruk

❌ Buruk:

"help gan ada masalah"

✅ Baik:

"Hi, I need help with deposit.
I tried to deposit $100 via BCA at 15:30 WIB
but it hasn't appeared in my account yet.
Transaction ID: TRX123456789
Can you check? Thanks"

🎯 Prioritas Support

HIGH PRIORITY (Respons <1 jam):

• Account locked/cannot login
• Withdrawal issues
• Missing funds
• Technical errors

MEDIUM PRIORITY (Respons 1-4 jam):

• Questions tentang platform
• Rebate inquiries
• Bonus terms
• General questions

LOW PRIORITY (Respons <1 hari):

• Suggestions/feedback
• Newsletter subscriptions
• General inquiries
• Testimonial requests

🔐 Data Security

Kami menggunakan:

• ✅ End-to-end encryption (WhatsApp)
• ✅ SSL certificate (website & email)
• ✅ Secure password protocols
• ✅ No data sharing to 3rd parties
• ✅ GDPR compliance

Privacy Policy: [Link to privacy policy]

📊 Support Performance

2024 Statistics:

• Average Response Time: 8 menit
• Customer Satisfaction: 4.8/5 stars
• Issue Resolution Rate: 98%
• Repeat Customer Rate: 92%

Kami terus improve untuk serve Anda lebih baik!

✉️ Newsletter Subscription

Subscribe untuk mendapat:

• Weekly market analysis
• Trading tips & strategies
• Bonus announcements
• Exclusive events invitations
• Educational content

Subscribe sekarang:
Email: [Subscription link]

🙏 Terima Kasih!

Kami menghargai setiap inquiry dan feedback dari Anda.

Kepuasan klien adalah prioritas utama kami.

Hubungi kami sekarang dan mulai trading journey Anda!

Baca Juga:

• Tentang Kami
• Panduan Lengkap InstaForex
• Cara Daftar InstaForex
• FAQ InstaForex

© 2025 IB InstaForex Indonesia

Last Updated: January 2025